Refund policy

Return & Refund Policy — Wildo Surf

At Wildo Surf — Surf Shop & Burger Joint, we want you to be fully satisfied with every purchase. If you receive a product with a manufacturing defect or damage during shipping, you have 30 days from the date of delivery to request a return or replacement.

Eligibility for Returns

• The item must be in original condition, unused, and with all tags and packaging intact.

• Claims must be submitted within 30 days of delivery.

• Proof of purchase (order confirmation or receipt) is required.

Refunds & Replacements

• If your claim is approved within 30 days, you may choose between:

  • A replacement item (subject to availability), or

  • A full refund to your original payment method.

• After 30 days, returns will only be eligible for store credit.

• Refunds will be processed once the returned product is received and inspected.

Shipping Costs

• Customers are responsible for any return shipping costs, unless the item arrived defective or damaged.

• Original shipping fees are non-refundable.

• We recommend using a trackable shipping service, as Wildo Surf cannot guarantee receipt of returned items without tracking.

Non-Returnable Items

• Gift cards, sale items, and perishable goods (e.g., food or beverages) cannot be returned.

• Only regular-priced merchandise and apparel qualify for refund or credit.

How to Start a Return

To start a return or claim, contact us at contact@wildosurf.com with your order number, photos of the product, and a brief description of the issue. Our team will review your request and provide the next steps.